Website Terms of Use

Last updated: 30 October 2026

1. About these terms

These terms govern your use of vlamber.co.uk (the "website"), operated by Vlamber Catering London ("Vlamber", "we", "us"). By using the website you accept these terms. If you do not agree, please do not use the website. Contact: Vlamber Catering London, 14 The Broadway, Southall, Middlesex UB1 1PS, United Kingdom. Email: hello@vlamber.co.uk. Telephone: +44 20 5600 8910.

2. Information on the website

We describe our menus, services, wines and experiences as accurately as we can, but the content is for general information only. Menus, dishes, wines, vintages, availability and prices may change, and photographs are illustrative. Guide figures, calculators and planning tools on the website give indicative estimates only and are not a quotation.

3. Enquiries, proposals and bookings

Submitting an enquiry, a proposal request, a tasting request or a wine selection through the website does not create a contract or reserve a date. We will reply with a written proposal. A booking is only confirmed when you accept our written proposal and booking terms, which will set out the menu, numbers, price, payment schedule and cancellation terms for your event. If there is any conflict between these website terms and your booking terms, your booking terms apply to your event.

Standard booking terms. Unless your proposal says otherwise:

• A deposit of 50% of the estimated total confirms your date. The date is not held until the deposit is received.
• Final guest numbers and dietary requirements are due 14 days before the event. Up to 10% fewer guests can be accepted without charge until then; after that, the confirmed numbers are charged.
• The balance of the final invoice is due 10 days before the event. Everything is paid before the event starts: service does not begin until the full balance has cleared.
• If you cancel 90 days or more before the event, the deposit is retained and nothing further is due. Between 30 and 89 days before, 75% of the estimated total is due. Less than 30 days before, 100% is due.
• Extra time on the day must be agreed and paid before it starts, at £30 + VAT per staff member per hour or part hour. Hired equipment lost or broken is charged at replacement cost.
• Proposals are valid for 14 days. Prices on the website are shown excluding VAT.

4. Alcohol

Wines and other alcoholic drinks are supplied only to customers aged 18 or over as part of an event catering service, and are served in line with UK licensing law. We may ask for proof of age and may refuse to serve alcohol where this is required by law.

5. Allergens

Please tell us about any allergies or dietary requirements when you enquire. We handle allergens carefully, but our kitchens and event spaces may handle any of the 14 major allergens, so we cannot guarantee that any dish is completely free from traces. Read more on our Dietaries & Allergens page.

6. Using the website

You agree not to misuse the website, including by attempting to gain unauthorised access, introducing viruses or harmful code, sending spam through our forms, or copying content for commercial use. We may suspend or restrict access to the website at any time, for example for maintenance.

7. Intellectual property

The content of this website, including text, photographs, designs, logos and graphics, belongs to Vlamber or our licensors. You may view and print pages for your personal use, but you may not reproduce, distribute or reuse the content without our written permission. Wine names, producers and appellations mentioned on the website belong to their respective owners and are used only to describe the wines we can source.

8. Links to other websites

The website may link to other websites. We are not responsible for their content or privacy practices.

9. Our liability

We take care to keep the website accurate and available, but we do not guarantee that it will always be available, uninterrupted or error-free. Nothing in these terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence or for fraud. Subject to that, we are not liable for any loss arising from your use of, or inability to use, the website.

10. Privacy

We use your personal data as described in our Privacy Policy and Cookie Policy.

11. Changes and governing law

We may update these terms from time to time; the version on this page applies when you use the website. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live elsewhere in the UK you may also bring proceedings in your local courts.