Privacy Policy
How Vlamber Catering London collects, uses and protects your personal data when you visit our website, enquire about an event or work with us.
Last updated: 30 October 2026
1. Who we are
This website, vlamber.co.uk, is operated by Vlamber Catering London ("Vlamber", "we", "us" or "our"), an event catering service based in London. We are the controller of the personal data described in this policy. You can contact us about this policy or your data at: Vlamber Catering London, 14 The Broadway, Southall, Middlesex UB1 1PS, United Kingdom. Email: hello@vlamber.co.uk. Telephone: +44 20 5600 8910.
2. The data we collect
We collect only what we need to respond to you and deliver your event:
| Category | Examples | Where it comes from |
|---|---|---|
| Identity and contact details | Name, email address, telephone number, company name | You, through our enquiry, proposal and tasting forms, email or phone |
| Event details | Event type, date, venue or area, guest numbers, budget, service and menu preferences, notes | You, through our forms and conversations with our team |
| Dietary and allergen information | Allergies, intolerances and dietary requirements of you or your guests | You or the event organiser |
| Booking and payment records | Proposals, invoices, payment confirmations | You and our payment providers |
| Technical data | IP address, browser type, pages visited, settings stored in your browser | Your device, when you use our website |
Allergen and some dietary information may reveal details about health, which is special category data. We use it only to prepare food safely for you and your guests, with your explicit consent or because it is necessary to protect the vital interests of a guest, and we share it only with the staff who prepare and serve the food.
3. How and why we use your data
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Replying to your enquiry and preparing a proposal or tasting | Steps at your request before entering into a contract |
| Planning and delivering your event, including menus, staffing and logistics | Performance of a contract |
| Handling allergens and dietary requirements safely | Explicit consent, and protecting vital interests |
| Invoicing, accounting and tax records | Legal obligation |
| Following up on a proposal you requested and improving our service | Legitimate interests |
| Sending you news or offers by email | Consent, which you can withdraw at any time |
| Keeping our website secure and working properly | Legitimate interests |
We do not sell your personal data and we do not use it for automated decision-making that has legal or similarly significant effects on you.
4. Who we share your data with
We share personal data only where necessary, with:
- our team and trusted event staff who deliver your event;
- venues and suppliers involved in your event, where you have asked us to coordinate with them;
- service providers who support our business, such as website hosting, email delivery, customer relationship management (CRM) software, payment processing and professional advisers;
- authorities, where we are required to by law.
Our service providers act on our instructions and must keep your data secure and confidential.
5. International transfers
Some of our service providers and team members are located outside the United Kingdom, including in the European Economic Area. Where personal data is transferred outside the UK, we make sure it is protected by UK adequacy regulations or by appropriate safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.
6. How long we keep your data
- Enquiries that do not lead to a booking: up to 24 months after our last contact, so we can refer to your previous request if you come back to us.
- Client and booking records: for as long as needed to deliver the event and then for up to 6 years, to meet accounting and tax requirements.
- Allergen and dietary details: only for as long as needed for your event, unless you ask us to keep them for future bookings.
- Marketing preferences: until you unsubscribe or ask us to stop.
7. Your rights
Under UK data protection law you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate or incomplete data;
- ask us to erase your data in certain circumstances;
- ask us to restrict or object to certain processing, including direct marketing;
- ask for your data in a portable format;
- withdraw your consent at any time, where we rely on consent.
To exercise any of these rights, email hello@vlamber.co.uk. We will respond within one month. If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113, although we would appreciate the chance to resolve your concern first.
8. Cookies and similar technologies
Our website uses a small number of cookies and browser storage. Please read our Cookie Policy for details.
9. Security
We use appropriate technical and organisational measures to protect your personal data, including encrypted connections (HTTPS), access controls and limiting access to people who need it. No method of transmission over the internet is completely secure, but we work to protect your data at every stage.
10. Children
Our services are intended for adults. We do not knowingly collect personal data from children under 13 through this website.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.